PROCESSING & DELIVERY TIME
Orders are processed and shipped the following business day after they are placed. Orders placed Friday, Saturday or Sunday are processed and shipped on Monday.
SHIPPING COST
The French Olive, LLC ships all orders for just $10 to anywhere in the Continental United States. If you wish to purchase our product and ship it outside this area, please contact customer service at (209) 847-1546 so we can meet your needs.
PACKAGING
We take great care to package our product for safe shipment.
RETURN POLICY
The The French Olive, LLC return policy allows you to return your purchase within 30 days of your order. A return merchandise authorization (RMA) is required for all returns. You can request an RMA by calling customer service. Shipping costs will not be refunded. Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. There may be a restocking fee of 10%. Defective Returns: If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call customer service for assistance. Damaged merchandise returns: these include items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call customer service immediately. If you receive damaged merchandise, please save all packaging material and paperwork – do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.